Frequently Asked Questions
Everything you need to know about shopping with Family Shoe Centre
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between brands.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Simply visit our Returns Portal to generate a prepaid shipping label for your exchange or refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your new shoes sooner.
Are your shoes made from genuine leather?
We offer a variety of materials including premium genuine leather, vegan leather, and high-performance synthetics. Material details are listed specifically in the 'Product Specifications' section for every item.
What payment methods do you accept?
Family Shoe Centre accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.